Forum Discussion

CherylRusso's avatar
CherylRusso
Community Member
6 years ago

Play button on timelines causes playhead to go back to beginning every time

I just downloaded an update a little bit ago... now, when I hit the play button on the timeline, the playhead jumps back to the beginning every time. 

26 Replies

  • NickSondej's avatar
    NickSondej
    Community Member

    I am having the same issue -- timeline starts playing from the beginning no matter where I click the blue starting line index in slides with layers (and who's base timeline is shorter than the slide layer, but not sure if that second part is a requirement to reproduce). I can play through the entire timeline without issue but it won't let me start where I want to and this is incredibly inefficient when developing timings. Please fix this, it massively reduces my effectiveness and means I'm spending way more time building training, which is entirely the problem that a tool like Storyline is designed to fix.

  • KarenMurray's avatar
    KarenMurray
    Community Member

    I am having this issue too, and just to add a confirmation that it was indeed that the base layer was a shorter timeline than the layer with my issue.  I made an item on the base layer go 1 sec longer than my problem layer and now I can indeed put the play back arrow where I need it. 

  • I am having the same issue. - Always, when the timeline in the layer ist shorter, then the playhead starts from beginning. 

  • JolynneRydz's avatar
    JolynneRydz
    Community Member

    Same issue here, thanks for the base timeline hint as a temporary work around

  • Happy Tuesday, All!

    Storyline 360 Update 47 is live: We fixed the issue where the playhead jumped back to the beginning of the timeline when previewing a layer.

    We hope you'll have an opportunity to try this update and share your thoughts with us!

  • Hi Blythe,

    As promised, I'm popping back in to share an update on the issue you previously experienced. We just released another update to Storyline 3, so be sure to check out all the details on Build 3.12.24693.0 here. The issue you may be interested in specifically is:

    Fixed: The playhead jumped back to the beginning of the timeline when previewing a layer.

    If you run into any issues after updating, please be sure to notify our support team directly here.

  • I experienced this issue for the first time yesterday. The work-a-round mentioned above to extend the base slide timeline didn't work for me. 

    I ended up adding custom play and pause buttons to my slides/slide layers.

  • Hi Evette,

    Thanks for reaching out and sharing your workaround!

    • I'd like to check that you're working from your local drive. Working from a network drive can cause erratic behavior. 
    • Does this issue occur on a specific slide or project?

    I'm glad you found a solution by adding custom play and pause buttons. Please let me know if you run into this issue again or would like us to test your project file!