Forum Discussion
Poor image quality in Storyline 360
Hey guys,
I have found a few threads on poor image quality of previous versions of Storyline, however the new 360 version has also very poor image quality when piblishing. Please see attached screenshot: original image in high resolution saved in png format, imported via Insert Image into Storyline (smaller size! should work fine!) and when published in HTML5 - you can see this low-quality soapy artifacts.
Please let me know where I can adjust image quality settings to avoid that. It seems not to matter how carefully original images are selected with a good quality -if the end result is poor. Please help!
Thank you!
135 Replies
I believe that when Storyline publishes a course all images are output at a resolution of 96ppi. If you use images that are 72ppi then those images will be upsampled to 96ppi resulting in a degredation in quality. I don't see a way around this if you have no way to control the resolution of your source images.
How are you creating your screenshots? Is it not possible to run these through Photoshop (or similar) to set the dimensions and pixel resolution prior to inserting them in to Storyline?
Oh, I did not know that, thank you!
I guess this means I will have to shrink our screenshot to produce smaller Images with 96ppi from the ones with 72 ppi or post-product each and any of them with photoshop scaling algorithms...Thank you very much for the great tips! :)
As David says they are all processed on published using png crush.
Really with screenshots you should not reduce the size because they capture absolute pixels so look awful when shrunk.
I did have a look at your image when you originally posted this and Photoshop showed it was already 96PPI which I guess rules out the resampling.
Thank you Phil,
Hm, then if it's 96 already it does not seem that there is much I can do. Hopefully it will be resolved within the Storyline.I'm having the same issue, screenshots always look blurry. I've tried out alot with different sizes and formats, but I cannot manage to get one that looks sharp and crisp, neither in Storyline 360 itself, nor in the output.
I tried taking them on my regular desktop monitor (1.920x1.200) as well as on my surface tablet (2.736x1.824), I've tried setting the surface (that is regularly at 200% scaling) to 100% and 300%, but nonetheless all look the like one in Irina's example. As I'm working with lots of screenshots, this is really bothering me.Hi Patrick,
As we continue investigating these reports, any examples are helpful for our team.
Would you be able to share your .story file and some sample images with our team here?
Hi there Leslie,
I'm also in the same club. I've attached some files. I use Storyline 360. The image gets blurry before I even publish.
Hey Nompumelelo,
Thanks for sharing your image and your sample .story file.
I've opened a support case on your behalf as well so that our team can take a closer look.
You should be hearing from someone soon.
This happens to me as well, even with the built in characters. I'm using 360, so far I tried it on Chrome.
I'm attaching a screenshot oh how the characters appear in the editing environment and how they appear in the published course.
Thanks
Hi Yael,
Thanks for reaching out and sharing images of what you are seeing as well.
Are you adding the character directly in Storyline?
Would you be able to share the .story file you are working on and the details here?
I am having the same issue and it is really a problem. Images are great until I put them into storyline...
Hey Katelin,
I just responded to a similar thread here detailing your issue and I'm glad that you're working directly with our support team now so that we can get to the bottom of what you're experiencing.
