Forum Discussion
Poor image quality when uploading an image with Rise
Hello,
I created and saved-for-web a .png image in Photoshop. When I uploaded it with Rise (as a centered image in my blocks-lesson), it converted it with poor quality. Is it possible to avoid those artifacts? Looks not so good when a course is viewed on PC screen.
Thank you!
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
249 Replies
Would really like to know when the options for choosing whether to and how much to compress media assets in Rise are available. But found this thread useful and got some interesting ideas to figure out a workaround,
Hi Kashish!
So glad you came across this thread! While there isn't a way to turn off image compression in Rise 360, it's good to hear you were able to find a workaround.
Hi Alyssa,
Thanks for your response. Where can I turn off compression in Rise?
Sorry! I misread Alyssa's reply! I thought she said you could.That is a shame. I really hope this issue is looked into soon. Thanks for clarifying Matthew.
I'm guessing there is still no work around for this issue? I hate the image quality in rise. Garbage. I don't use adobe so anything other than that would be helpful in saving my files so that my image is clear.
Why is there no fix for this more than two years later? It shouldn't be that complicated. Rise is using some pretty crappy image compression tools or algorithms that need to be looked at and fixed. As a company focused on products used to create multimedia content, getting the display of images right should be one of your core competencies. Perhaps you need to hire more or better-qualified engineers and developers? Perhaps you need to focus more on fixing existing bugs like this before investing resources in developing new features? This is not a problem that should go unresolved for 2+ years.
2.5 years now...
I totally agree with Eric.
This is the main reason I have stopped my subscription with Articulate. Not only has it been 2 and a half years since this problem was raised with no resolution but it has been 2 and a half years of 'we're working on it' and 'it's in our pipline' and 'it's on our bug list' and 'we know about this problem'. Not once has an Articulate member of staff had the decency to be honest with us - as paying customers - and explain the real reason why it's still unresolved. Images are so important that it bewilders me that it is still an issue. I have lost patience and am voting with my feet. My subscription has ended and I won't be renewing it. It's Adobe Captivate for me from here on in! Adios!
We're also looking at Adobe Captivate.
Hi guys,
Any updates on this? I'm having the same thing happening that the image I'm uploading to Rise loses its sharpness/resolution.
No. Articulate isn't moving as far as anyone can see.
However, my workaround is to save the images in 300 DPI (PNG) then upload. It isn't the optimal way to do things as the image still looks grainy sometimes. However, it looks better than uploading the images as 72 DPI..
Thanks, Erin.
And yeap, I noticed that it'd been a topic for the last two years. Meanwhile, I'll give a go with 300 DPI.
Cheers,
Talvi
