PPT not importing into Storyline 3

Hello there, Ana. I'd love to lend a hand with this roadblock!

Storyline 360 works with 32-bit and 64-bit desktop versions of Office 2010 and later, but it isn't compatible with:

• Office 365 web apps
• Office 365 mobile apps
• Click-to-run versions of Office 2010

I used the latest update of Storyline 360 to import the sample file: Here's a quick snapshot of my test! To help us explore further, is your version of PowerPoint installed locally on your computer? 

Click to run of office 365.

Yes, office is installed locally on a Windows 7 machine.

IT has reinstalled .net framework 4.7, MS visual studio 2019 Redistributable but we still get same error.

Thanks,

IT and Ana

Also have repaired office. Full online repair.

Hi Ana!

Are you running PowerPoint as an administrator? Here's how to make that change.

I didn't have any issues importing the PowerPoint into Storyline 360, so that might be the barrier. 

Lastly, are you saving the .ppt file to your local drive before importing? If it's on a server or external location then it would not import appropriately.

Yes running as administrator doesn't make a difference.
The PPT files are locally on machine. No network share.

Thanks,

Hi Ana,

I appreciate you working through these initial troubleshooting steps. It seems there may be other issues that are causing this error, so I've opened a case on your behalf with one of our support engineers to help you figure this out!

Be on the lookout for a response soon, and I'll follow along to share any relevant insight here!

My computer was upgraded to the latest version and upgrade to Office 360.  Prior to the upgrade from Windows 7 I was able to import my powerpoint presentations.  Now I get a fail to import error as stated above.  I even used the attached test presentation.  Can you assist me?  IT even added the newest update.

Hi Sherry,

Thanks for reaching out, and great call to get that case started! It looks like my teammate, Chester, reached back out with next steps.

Be sure to keep at it with him and let him know if they helped!

Hello Sherry!

I see that Chester sent troubleshooting steps your way. If those still don't do the trick, I encourage you to continue working with Chester so we can find a fix.

hi,

same issue here: I uninstalled Office 64-bits and replaced with 32-bits, it worked.