Presentation from Powerpoint wont publish

Welcome to E-Learning Heroes, Phyllis! ⭐️

Sorry you're having trouble importing PowerPoint; happy to help troubleshoot!

• Take a look at this article that lists reasons why the PowerPoint import might have failed.

Is there a specific error that is appearing? Share it with our support team along with your file, and they can take a closer look!

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|d7f28d58-ade1-40a5-bb77-e3a3d95ae5f7</UserId>
<HardwareId>U6C1M-RG3PD-3TVUU-4UW1S</HardwareId>
<Message>TimeSpan does not accept floating point Not-a-Number values.</Message>
<StackTrace> at TimeSpan TimeSpan.Interval(double value, int scale)
at void jq.g()
at new jq(IShape A_0)
at void Articulate.Design.Shape.AddPlayerEventsCore(IPlayerService service, IPlayerTimeline timeLine, bwStageObject stageObj)
at void Articulate.Design.Shape.Articulate.Player.IPlayerShape.AddPlayerEvents(IPlayerService service, IPlayerTimeline timeLine, bwStageObject stageObj)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable&lt;IPlayerShape&gt; A_0, bwSlideBase A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void ob.n()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>

HERE IS THE PPT

Hi, Phyllis.

Thank you for opening a support case with our engineers! It looks like you're working with my teammate Johnrey, so you're in great hands!

Please reach out to Johnrey through the case if you have additional questions.