Forum Discussion
Presenter not supported in online presentation
I store ppt/articulate presenter files in a onedrive folder on my local pc. These files are stored locally and also uploaded to cloud. Presenter will not let me work with ppt file until I take it out of my local onedrive folder - even though that onedrive folder is stored locally. Is there a work around here? I want to store these files in my onedrive folder because I then have access to them locally and they are automatically backed up to the cloud. Any help out there?
16 Replies
Hi Michael!
When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
I would treat this like our collaborative method described here.
It appears this issue persists for 6 years and still not resolved? There has to be solution to this issue, not a work around. Please do some solution for the 'minority' of users, who use OneDrive to store their slides.
Hello Viktoras,
I understand how frustrating it could be to be limited with where you can save your project files. This is more of a limitation with how Presenter 360 accesses files rather than an actual issue, but right now the solution is to move your project files to a local directory like 'My Documents' or to your Desktop. If your directories are currently being automatically synced to OneDrive, try reaching out to your IT staff to see if the sync can be turned off for some folders.
I'd also like to note that there aren't any new features being planned for Studio 360, so if you're unable to work because of this restriction, you can check out other available tools such as Storyline 360 and Rise 360. Storyline 360 in particular has the capability to directly import Presenter 360 files which is really helpful for migrating multiple projects. Check out this article to learn more:
we're not talking about collaboration here all were talking about storing the file in a local directory that also happens to backup to the cloud but we're not using the cloud aspect of this for just trying to use the local machine
Hi there, Jim. Are you having issues with projects saved to OneDrive? Because that folder has automatic network syncing, it leaves files open to being touched by other processes. That's where we've seen problems with files saving properly.
If you can save to a normal desktop folder first, and then copy/move to OneDrive, that would be the best bet!
I just posted the same complaint. This is such a headache. Having files saved on a local device without OneDrive backup is becoming ancient. Also, Storyline works fine from OneDrive.
To me it seems that if we turn AutoSave off on the file, it shouldn't have these issues:
thank you for your reply I'm kind of confused as to how this might help since the file seems to already have been corrupted but I would love to give it a try so when I get a chance I'll do that and I'll let everybody know how it worked out.
Hi Jim, I'm thinking you might have thought I replied to a different thread. What I was suggesting is that if you turn off the AutoSave feature of a OneDrive PowerPoint, Articulate wouldn't have to worry about the PowerPoint file reaching out and connecting anywhere to get changes. A file saved in the OneDrive folder with AutoSave turned off is essentially the same as a local file.
I have the same issue and tried everything in this post, using the existing file, as well as creating a new test file and saving it to a desktop folder. The new file/desktop folder combo was the only action that caused a different result... an Articulate Presenter Error Report. (Using PowerPoint from Office 365 and Articulate 360). Out of ideas for now.
Hi Joanna!
It sounds like you've tried many troubleshooting steps! I'd love to help. Would you mind sharing the Articulate Package with us so that we can test the affected file on our end? You can either share it in this discussion or share it privately using this upload link.
We'll test the file and report back with our findings!
Hi,
Thanks for getting back to me. The issue isn't with a particular Articulate file, it's with the Articulate add-in in PowerPoint.
When I try to use any of the features in the ribbon (Articulate tab), I get the error message attached. The file has been saved to my desktop, so it's already on a local drive. This is a work computer and I'm on a OneDrive, so it seems to be the only place to save it to work around this, but I get the same message.
At first, I thought there might be an issue with a template I was using for a file (that was created in-house), so I also tried creating a new file that used only the default MS templates.
If this isn't clear or you need any other information, please let me know.
Thanks,
Joanna
Did you mean to attach an image of an error message?
Yes. I referenced it in the text of my reply. It's the message I get when I try to use any of the items in the Articulate tab.
Since I sent the previous reply, I called our Service Desk in case they'd run into this before. The person was able to find a place where I can save a file (temporarily) on the C drive and it worked. Saving to the desktop doesn't work with OneDrive, since that gets updated as well. I now have a workaround, but this isn't an optimal solution.
If you have any other solutions, I'd love to hear them.
Thanks for your help,
Joanna
It sounds like your organization has set up the desktop to be part of your OneDrive folder. Unfortunately anything stored in a OneDrive folder is considered a network folder by Articulate.
To backup your files in OneDrive, you could use a tool like SyncToy to "echo" your work folder your Service Desk set up for you with a folder in your OneDrive.
SyncToy download: https://www.microsoft.com/en-us/download/details.aspx?id=15155
Will Findlay
It sounds like your organization has set up the desktop to be part of your OneDrive folder. Unfortunately anything stored in a OneDrive folder is considered a network folder by Articulate.
To backup your files in OneDrive, you could use a tool like SyncToy to "echo" your work folder your Service Desk set up for you with a folder in your OneDrive.
SyncToy download: https://www.microsoft.com/en-us/download/details.aspx?id=15155 Donkey Kong
Thank you for your reply .
