preview not showing

Hi Johan! Thanks for letting us know what's going on. Can you help me with a few more questions?

• Does this happen when you preview any course, or just one course in particular?
• Do you see an improvement if you log in to Rise 360 from a Chrome incognito window? Here's how: https://support.google.com/chrome/answer/95464
• What happens when you view the course Share link?

was this resolved already? PREVIEW option suddenly is not working across all my courses

What was the resolution. Preview and publish don't work for me anymore either. I have uninstalled and reinstalled 3 times. Rebooted countless times. Tried old courses, new courses and get the same result...just a spinning wheel when I try to preview or publish. What's going on? How do I fix this?

Hi Melinda, it looks like Gerald was able to assist you with this issue! Please feel free to let us know if you need anything else!

Can you publish the fix in this thread? No one on my team can preview in Rise anymore (all courses).

Hi Dan! The fix for the issue mentioned earlier in this thread was for a single course, but it sounds like there's something more problematic happening since no one on your team can preview any course. 

I've opened a support case for you so we can begin looking at this right away. Keep an eye out for an email from our team!

We seem to be having a similar issue with the Share and Preview links. It just shows a grey screen. Also, some of the videos we have uploaded do not show on edit mode.

Alex

Same Preview issue happening across multiple Storyline courses. Preview on slide, scene and project not working, either no movement or a grey screen.  Please post update ASAP. 

Hi.  Same has been happening here for the past couple of days - posted July 16th, 2021.  I tried clearing my cache, but that doesn't work either.

Hi Onboarding Team and Jim,

Thank you for letting us know you're having trouble viewing Preview and Share links in Rise 360. We haven't seen this issue from our side, but we'd love to find out more about what you're seeing. Please open a case here, and our support engineers will begin helping you right away.

Hi Kelly,

It sounds like you're using Storyline 360, which wouldn't be related to preview issues in Rise 360. We'd love to help you sort out the problems you're having previewing your Storyline content. Please click here to start a case, and be sure to attach your Storyline file to the case form so we can take a look.