Forum Discussion
preview not showing
working on a new project in rise.
In edit everything works fine but as I try to go into preview nothing happens.
Any thoughts anyone? Working with google chrome.
19 Replies
This may not apply to everyone. My issue with the preview was my company firewall. I sent this note to my IT group:
open port 443 and whitelist the domains listed in the article below:
This solved our preview issue.
Any updates on this issue? I think everyone had submitted a case already.
Also unable to see anything in preview.
Hello Doug!
Sorry you've hit this snag previewing your Rise 360 course! I'm able to preview a sample Rise course. I'm happy to help troubleshoot the issue on your end; let's start with the steps below:
A) Please clear your browser cache and cookies, then reaccess the course.
B) Use Incognito mode to rule out possible browser extensions that may be causing the problem.
C) Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
If these don't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
