Forum Discussion

DustinLyne-88e4's avatar
DustinLyne-88e4
Community Member
5 years ago

Preview Playback Error following Oct. 8th 2019 update

To whom it may concern, I have been noticing a significant drop in video frame rate when previewing a Articulate 360 Storyline project. Following an update as of Oct. 8th, 2019, I have projects I ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi Dustin, Sara, and Dawn!

    I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

    One of the fixes included: 

    • Audio from the base layer wouldn't play in published video output when slide layers paused the timeline of the base layer or hid objects on the base layer.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

LeslieMcKerchie's avatar
LeslieMcKerchie
Staff

Hi Sara,

Thanks for reaching out to the support team as well. You should be hearing from someone soon.

SaraIhlman-d7b0's avatar
SaraIhlman-d7b0
Community Member
5 years ago

Thank you. I learned today that my colleagues have the same issues.

We just discovered that when we're using google chrome for the articulate review link it works just fine, but not in preview mode in storyline and not when using explorer for the review link.

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