Forum Discussion
Print button - javascript
Hi Nancy, not at all a stupid question, but sadly, this is something that I had checked and yes, it is enabled. Still, unable to print the file you were able to print after quite a lot more time wasted.
In case others may have similar problems, what I have learned is that similar problems have been exprienced by others in the past both in Storyline (and this thread is an example) and also with Firefox and all sorts of programs more generally. It has to do with Firefox usually not liking to print windows via flash apparently. In fact, there is a public, unallocated bugfix request (and a whole lot of duplicate requests) for the Firefox team that goes back to 2002! Much teeth gnashing in the Firefox and other forums about this.
My work-around will be simply to warn users that the print feature works in IE but is not guaranteed to work in Firefox. I'll add ablank pdf to the Resources section which they could print out if the auto-print I've set up (and which works in IE) fails them.
Thanks again Nancy for your very kind and prompt support.