Forum Discussion

JosieBarton-b57's avatar
JosieBarton-b57
Community Member
2 months ago

Problem: Review 360 courses now all in read only mode?

360 review seems to be only publishing courses in read only mode, which disables commenting, this is across the board with all our courses. I have seen others online posting the same. Is anyone experiencing the same and has anyone got the issue resolved. TIA

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Review 360

5 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hello JosieBarton-b57, 

    Thanks for reaching out! I see that your colleague has opened a support case with us regarding the issue you are experiencing with Review 360. You all are in excellent hands! We'll continue the conversation over in the support case. 

    Have a great weekend! 

  • KelleyF's avatar
    KelleyF
    Community Member
    2 months ago

    Hi, Was this ever resolved? I'm having the same issue - thanks!

     

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      2 months ago

      Hello KelleyF​, 

      I see that you've opened a case and that you're working with my colleague Robert. You're in great hands! We'll continue the conversation over in your case, so everything is in one place! 

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 days ago

      Hi ContentDev-a046​,

      Thanks for checking in on this.

      I understand the confusion, but this is currently the expected behavior for Review 360. A published Storyline course with media on the first Slide will require the viewer to click on a Play button to start the course. 

      Until the course is started, Review 360 keeps the item in read-only mode, which means commenting is temporarily disabled. Once the viewer clicks Play and the course begins, commenting will become available as expected. If reviewers or SMEs aren’t aware of this step, it can seem like they’re unable to access or comment on the content, even after entering a valid email address.

      However, we do realize that the user experience can be improved. We're tracking a feature request to introduce better messaging in Review 360 that highlights this requirement. I've included your voice in the report, and we'll be sure to notify you if we release a future update that helps!