Forum Discussion

TomFowler's avatar
TomFowler
Community Member
5 years ago

Problem with Rise duplicating files when published

Hi All,  I've published 5 Rise courses, 1 of which uploaded to our Cornerstone LMS fine, however the other 4 spat out 'Critical error - Unable to unzip file... file analyticsframe.html already exi...
Rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    9 months ago

    Hi folks! We wanted to share here that this issue has been fixed:

    Duplicate Storyline 360 files were included in the exported package when duplicate Storyline 360 blocks were included in a course.

    Please republish your Rise 360 courses to take advantage of the cleaner file structure! Please reach out to our support team if you see anything unexpected.

WendyNordmark-4's avatar
WendyNordmark-4
Community Member
2 years ago

Having this same issue. Uploading Scorm file and getting the duplicate file error. I've tried removing and renaming with no success. Is there any solve for this?

  • WendyNordmark-4's avatar
    WendyNordmark-4
    Community Member
    2 years ago

    additionally, to piggyback on Barbi's post, it appears it is the same .js file that is duplicated on my end as well. dd43309a.js is duplicated multiple times.

    • BarbiBrown-5ed5's avatar
      BarbiBrown-5ed5
      Community Member
      2 years ago

      Hi Wendy, I was able to resolve this by using an incognito chrome browser to access Rise. Another poster posted that they cleared their history and that worked for them. Not sure why this issue suddenly came up for several people it appears, but this worked for me. 

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