Forum Discussion
Problem with Rise duplicating files when published
Hi All,
I've published 5 Rise courses, 1 of which uploaded to our Cornerstone LMS fine, however the other 4 spat out 'Critical error - Unable to unzip file... file analyticsframe.html already exi...
Hi folks! We wanted to share here that this issue has been fixed:
Duplicate Storyline 360 files were included in the exported package when duplicate Storyline 360 blocks were included in a course.
Please republish your Rise 360 courses to take advantage of the cleaner file structure! Please reach out to our support team if you see anything unexpected.
Hi there, Sarah! We'd love to take a look at the output file that contains 66 duplicates. Would you mind sharing that SCORM package with us, along with the course's Share link?
If that works for you, you can submit them through our case form here. We'll delete them as soon as we are done troubleshooting!
