Problem with Storyline loading in Rise

Hi Roni! Would you mind if we had a closer look at your Rise 360 course?

If that works for you, please send us the Share link by opening a case here. We'll let you know what we find when we test it from our side!

Thank you, I've raised the case

Hi, I was wondering if there was any outcome from this issue. I have a Rise course using Storyline blocks and am experiencing the same issue. 

I launched the course after testing which worked fine. I then got reports that Users could not get passed a certain block. I couldn't see what the problem was so relaunched the course, which worked fine. This morning a User cannot get passed a different Storyline block.

Hi Chris,

Did you notice if the issue happens to specific browsers or devices?

Is the course in a Web server or LMS?

We would love to take a close look; feel free to open a case here.

What is the solution for a Storyline block taking up to 2 minutes to load? 

Hi Francesca, there are many factors that could affect the time it takes to load your content. We'd be happy to look into your course to see what's going on. Please share your Storyline file using this form, and our support engineers will help troubleshoot your issue! 

Hello, I am having a problem with my storyline project loading in my rise 360 course.  When I view the course in the review feature, everything works.  However, when we upload to the web, everything in course loads except the storyline block.  

My web team had advised that I give send the html file for storyline separately, but Rise will only accept a storyline block from Review 360.