Problem with white bars when inserting storyline block in rise.

Yes correct. Screen shot attached showing the difference between what looks off-white and then whiter 'bars' above and below. Thanks!

Hey everybody. I'm excited to let you know that we just released update 29 for Storyline 360! Here are all the details.

One of the fixes addresses an issue where a white border was showing around Storyline blocks that had a custom background color in Rise 360.

Here’s how you can update Storyline 360. After updating Storyline, please republish your Storyline interaction for Review 360 and insert the new version into Rise 360. Let me know how you make out!

Hi Crystal, I just downloaded Storyline onto my computer today and I'm having the same issue as the others in this thread. I've attached a screenshot for you.

Still seeing white bars above and below the storyline block in my Rise course. I installed the update yesterday, republished the storyline file, and reloaded the storyline block into Rise. I attached an image. 

Hey everyone,

Thanks so much for coming back to let us know you're still seeing this problem, even after installing the latest update. We're going to take a closer look at this bug, and I'll update you as I know more. 

Hi Alyssa,

Do you have any updates on this error?

I've been finding that my files have been displaying in Rise inconsistently lately. Some have thick white lines, others thinner white lines and some have no white lines, even though the Storyline files all use the same 'story size' dimensions and publish settings.

Cheers,
Mish

Hi everyone!

I'm here to report good news!🗞

Our newest update ( Update 32, build 3.32.20313.0) for Storyline 360 launched today!

You'll see all the fixes in the updated release notes. This update includes a fix for an issue in Rise 360 where a white border would appear around Storyline blocks with custom background colors.

Make sure to update Articulate 360 to get all the fixes!

Hi Crystal and Lauren,

I hope it's OK to revive this thread. I understand that it should be possible to have absolutely no player frame, but perhaps I am mistaken on this. We are using a light grey background, which obviously clashes with a white border when you are going for the full-width look. 

We have been struggling with the issue described above on all devices that have the latest version of Storyline 360. However, those that have a slightly outdated version do not.

Could you advise on what we are missing? I am adding images of the issue.

We have tried every variation of player settings possible short of going with a white background, which we would like to avoid if possible.

Hi Steyn,

So sorry you're running into this! We fixed this bug in a previous update, but the problem is happening again in Storyline 360 Update 36. 

Our team is on it, and we'll let you know as soon as we get it resolved. 

Thanks, Alyssa! I look forward to hearing it has been resolved.