Forum Discussion
Problems with a video link in Review
How did you add the Vyond videos to Rise? Which block type did you use?
I used a Multimedia block (video) and an animation created in Vyond, where the final file is a simple MP4 with a size of 4.9 MB. I also have other animations created in Vyond that were incorporated into Rise and work perfectly. In fact, this one with the broken link worked before and suddenly stopped working in Review mode. However, the animation works in the file before it is turned into Review.
Hi AlencarFerreira!
Sorry to hear you're having trouble with certain Vyond media, that's been uploaded to Rise 360!
Are you experiencing this issue across all supported browsers, or is it specific to one? Also, does clearing your browser's cache, or using an incognito browser improve the issue?
If you're comfortable sharing a copy of the affected MP4 video, we'd be happy to take a closer look and test it on our end. Feel free to share that here in the discussion, or privately through a support case.
Looking forward to hearing from you!
Hi Steven,
Yes, I’ve already run all the browser tests, checked the compatible codecs, and cleared the cache as well. What’s strange is that other animations created in Vyond within the same training module work normally, and I didn’t change any parameters. The animations that aren’t working simply stopped functioning in Review mode. Yes, I can share one of the videos that is having an issue. Where should I send it? Right here?
