Forum Discussion
Problems with a video link in Review
Hello AlencarFerreira,
Thanks for sharing your video. I uploaded it to a Rise 360 course and published it to Review 360, and I did not encounter any issues when viewing it. Here's a link to my test course so you can see if the video will load on your end.
Since the issue appears isolated, would you mind opening a new Rise 360 course and uploading the video there so we can determine whether the behavior is specific to a single course? Additionally, please try re-encoding your video using tools like Handbrake and using shorter file names to see if these make any difference. If the issue persists, please open a case with our support team here to connect with a support engineer for additional troubleshooting.
JoseTansengco Apparently, the problem is with the course in question. It was working and suddenly stopped working. I tested creating a new course, and the videos work both in construction mode and in review mode. But in the course I am having trouble with, the videos only work in construction mode. Really strange. Is it possible to import the parts that work into a new course to save time? The course is a bit extensive to start from scratch. I even tried creating new blocks to import the videos instead of re-importing the video in the same place, but in the new blocks, it still doesn't work.
Hi AlencarFerreira,
Thanks for the additional information. This will be super helpful for anyone else experiencing this issue who comes across your post. You have the option of copying blocks or lessons across courses in Rise 360. You can check out this article to learn how. Let me know if you have any questions!
