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MarkSimon's avatar
MarkSimon
Community Member
8 years ago
Solved

Problems with JPG files in Storyline 360

I uncovered a few bugs with JPG files in Articulate 360 and thought it might be helpful to offer at least one (very easy) potential workaround.  Problems include: Images being inserted upside do...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! 

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.87.32265.0).

    In this update, we have implemented a fix for:

    • Erratic movement made cropping a rotated image difficult.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 87, please let us know in this thread or privately in a support case.

    Have a great day! 

Crystal-Horn's avatar
Crystal-Horn
Staff
8 years ago

Hi Mark!  Thanks for sharing the solution you found - that's what makes this community great.  ☺️

We are investigating some behaviors:

  • Crashing:  Were you working with the color aspects of the image (contrast, recolor) as well as cropping?  We were having a look at an issue where Storyline performance suffered when manipulating the cropping and coloration tools.
  • Bad cropping:  Were any of the images manually rotated in Storyline?  We found an issue where cropping a rotated image was difficult because the image moved during the process.

As for your upside-down photos, I have anecdotally experienced something similar when using photos taken on a phone that had been rotated.  Those photos are actually rotated, but tagged with an orientation instruction that not every application can read.  Read more about that here.

Does that sound like it matches your experience?  I'll confirm whether Storyline should be able to understand the intended rotation of those .jpg files.  It sounds like when you convert them in MS Paint e.g., the intended rotation is properly saved and then they display properly in Storyline.