Forum Discussion
Problems with JPG files in Storyline 360
Hello Everyone!
I'm happy to share that we have released a new update for Storyline 360 (Build 3.87.32265.0).
In this update, we have implemented a fix for:
- Erratic movement made cropping a rotated image difficult.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions on Update 87, please let us know in this thread or privately in a support case.
Have a great day!
Hi Crystal,
I'm *SO SORRY* that I missed your response to my posting. Not sure if I missed an email or of I just should have kept an eye on my posting. Either way, my fault.... :-/
In response to your questions, I was not doing any coloration to the images but occasionally I would crop and, to fix the upside-down images, I would rotate them. However, I was only cropping ~10% of the photos and the odd behavior was happening with just about all of the images.
However, you hit the nail on the head when you mentioned photos taken on a phone because just about all of these images were from the phones of my subject matter experts. Perhaps the issue is not just JPG format, but JPG format that comes from mobile phones.
It's possible that there's nothing Articulate can do to control/fix that issue, but I know that my Windows photo viewers all display the photos properly, as does PowerPoint and all the other MS Office apps, so I hope that something could be done to make the situation a little better.
Thanks much for your attention to this matter -- and sorry once again for the long delay with my reply.
Hi there, Mark! No worries about the delay in response time. We're always here to help!
To give you an update, the issue with Storyline when rotated images are formatted using the color tools was fixed in update 17 last June. The issue with cropping rotated images is still open with our team.
Photos that have been taken with a phone and have an originally rotated orientation will still show as rotated in Storyline because Storyline isn't able to read the orientation tag. Currently, it's a feature request to change that behavior.
Let me know if you have other questions!