Forum Discussion

MarkSimon's avatar
MarkSimon
Community Member
8 years ago
Solved

Problems with JPG files in Storyline 360

I uncovered a few bugs with JPG files in Articulate 360 and thought it might be helpful to offer at least one (very easy) potential workaround.  Problems include: Images being inserted upside do...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! 

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.87.32265.0).

    In this update, we have implemented a fix for:

    • Erratic movement made cropping a rotated image difficult.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 87, please let us know in this thread or privately in a support case.

    Have a great day! 

EricSantos's avatar
EricSantos
Staff
2 years ago

Hi Agnė,

I'm sorry to hear about this trouble. Thanks for confirming that you have the latest Storyline version. I tried inserting a JPG file on my end with no issues and was able to rotate and crop it.

Please try the following tests on your end so we can dig deeper into this.

  1. Use a different JPG file in your course.
  2. Create a new course and see if the issue will occur using the affected image file.

If the image insertion is still problematic, can you confirm if you're working on your local drive? Working on a network drive can cause erratic behavior. If the problem still happens, try these steps to fix installation issues.

If the problem persists, we'd be glad to investigate further. You may share your JPG file and Storyline project here or privately in a support case, where our Support Engineers will work with you one-on-one. We'll delete them when we're done testing.