Forum Discussion

MetteKongstadt's avatar
MetteKongstadt
Community Member
5 years ago

Problems with mp4-files in Rise

We have problems playing mp4-files in Rise? No problems when using Internet Explorer, but problems when using Chrome and Edge.  What do we do?
rise 360
MetteKongstadt's avatar
MetteKongstadt
Community Member
5 years ago

Hi Hazel. When I export my Rise to a LMS, I get the error in Chrome - not Internet Explorer....

  • hazelB's avatar
    hazelB
    Staff
    5 years ago

    Hi Mette! I hope you're doing well. So sorry I typed in Internet Explorer instead of Chrome.

    I’m happy to let you know that we just released an update last 3/17 that fixes the issue where users sometimes see a "The media could not be loaded" error when viewing a Rise course with a video. More details in our Rise 360 version history:

    https://articulate.com/support/article/Rise-Version-History

    You'll need to re-export your file and re-upload the affected courses to your LMS for the fix to take effect.

    Let me know if you're still encountering issues!