Forum Discussion

MargaretReeve-f's avatar
MargaretReeve-f
Community Member
4 years ago

Problems with user exiting the course early

Hello! I've created a short course and I'm having trouble when the user leaves the course prematurely. If a user leaves the course prematurely and resumes, will the LMS take the user only back to...
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vic-reyes's avatar
vic-reyes
Staff
4 years ago

Hi Margaret,

 

Good question! If users leave and resume a course, they will return to the beginning of the last slide they previously left. This is because the suspend data element, which describes everything about the course's current state, is only sent after each slide. 

 

If the slides in your course contain multiple layers, you can split those layers into individual slides. This way, users will be able to resume exactly where they exited.

 

I hope this helps. 

  • MargaretReeve-f's avatar
    MargaretReeve-f
    Community Member
    4 years ago

    Thanks Vic, that's what I suspected. Thanks for your helpful reply.

    • vic-reyes's avatar
      vic-reyes
      Staff
      4 years ago

      You're welcome, Margaret! Let me know if you need help with anything else!

      • MargaretReeve-f's avatar
        MargaretReeve-f
        Community Member
        4 years ago

        Hi Vic,
        Just wondering, is it possible to return the user back to the start of the
        course, rather than the slide they left off?

        I've created a very short scenario, and in this instance, wonder if it
        would make more sense to ask the user to start at the very beginning again,
        if they left the course prematurely.

        Would this be possible?
        Thanks
        Margaret