Forum Discussion
Projects are gone when upgrading from the trial to the full license
Hi EricSantos​ , thank you for your message.
That's correct. The Support team was able to help me. The issue was the data location.
So, for whoever reads this in the future, if you sign up for a trial, please note your team's data location (EU or US), as when you upgrade to a full license, your data CAN NOT be migrated if it is stored in a different data centre from where you conducted your trial.
As of May 2025, Articulate has 2 data centres: EU and US. If you're conducting your trial in the EU and creating amazing courses, then if you're later included in a team and this team has its license based in a US data centre, you're done and have to start from scratch. Articulate does not offer data migration between EU and US locations.
The license upgrade works more effectively when you conduct your trial and then upgrade to a full license within the same data centre. That way, your courses and resources will remain as is.
Hope this information is valuable to someone. If so, drop a message down here!
Hi LaurenDuvall​, thank you so much for responding to my email. Good to hear that Articulate Staff care about their clients. I've used the same email account, of course. And this was not more than 6 months, actually I signed up on April 28th and upgraded* yesterday May 7th.
I'll send an email to mailto:support@articulate.com Thank you again, and have a great day!
* The upgrade was in the way of my account being added to a team, as we already have a subscription in my company.
Hello OscarMonsalve,
Thank you for contacting us via the support case.
I understand that you also had a support chat with my teammate Janina, and she was able to help you find the missing courses. That is excellent news.
Please don't hesitate to reach out again if you encounter other issues. Enjoy your weekend ahead!
Hi EricSantos​ , thank you for your message.
That's correct. The Support team was able to help me. The issue was the data location.
So, for whoever reads this in the future, if you sign up for a trial, please note your team's data location (EU or US), as when you upgrade to a full license, your data CAN NOT be migrated if it is stored in a different data centre from where you conducted your trial.
As of May 2025, Articulate has 2 data centres: EU and US. If you're conducting your trial in the EU and creating amazing courses, then if you're later included in a team and this team has its license based in a US data centre, you're done and have to start from scratch. Articulate does not offer data migration between EU and US locations.
The license upgrade works more effectively when you conduct your trial and then upgrade to a full license within the same data centre. That way, your courses and resources will remain as is.
Hope this information is valuable to someone. If so, drop a message down here!Thanks for sharing how the issue was resolved, OscarMonsalve. That’s very helpful!
Have a great rest of your day.
