Forum Discussion
Projects are gone when upgrading from the trial to the full license
Hi EricSantos , thank you for your message.
That's correct. The Support team was able to help me. The issue was the data location.
So, for whoever reads this in the future, if you sign up for a trial, please note your team's data location (EU or US), as when you upgrade to a full license, your data CAN NOT be migrated if it is stored in a different data centre from where you conducted your trial.
As of May 2025, Articulate has 2 data centres: EU and US. If you're conducting your trial in the EU and creating amazing courses, then if you're later included in a team and this team has its license based in a US data centre, you're done and have to start from scratch. Articulate does not offer data migration between EU and US locations.
The license upgrade works more effectively when you conduct your trial and then upgrade to a full license within the same data centre. That way, your courses and resources will remain as is.
Hope this information is valuable to someone. If so, drop a message down here!
Hello OscarMonsalve,
Thank you for contacting us via the support case.
I understand that you also had a support chat with my teammate Janina, and she was able to help you find the missing courses. That is excellent news.
Please don't hesitate to reach out again if you encounter other issues. Enjoy your weekend ahead!
Hi EricSantos , thank you for your message.
That's correct. The Support team was able to help me. The issue was the data location.
So, for whoever reads this in the future, if you sign up for a trial, please note your team's data location (EU or US), as when you upgrade to a full license, your data CAN NOT be migrated if it is stored in a different data centre from where you conducted your trial.
As of May 2025, Articulate has 2 data centres: EU and US. If you're conducting your trial in the EU and creating amazing courses, then if you're later included in a team and this team has its license based in a US data centre, you're done and have to start from scratch. Articulate does not offer data migration between EU and US locations.
The license upgrade works more effectively when you conduct your trial and then upgrade to a full license within the same data centre. That way, your courses and resources will remain as is.
Hope this information is valuable to someone. If so, drop a message down here!
Thanks for sharing how the issue was resolved, OscarMonsalve. That’s very helpful!
Have a great rest of your day.