Hello, The course we've built will not prompt to resume when restarting from our LMS. We have tried our module in a neutral LMS called Moodle, and the prompt to resume feature worked, but the exit trigger did not. In order to get the exit button to work in our LMS, we had to change the Configuration.js settings. I can elaborate more on this if necessary. The only way we can get the prompt to resume function to work from our LMS is if we set the Articulate settings to "Launch in a New Window". The steps this takes, then, are that the user clicks on the module from our LMS site, which opens a new "Launch" window. From the "Launch" window, the user clicks the "Launch" button and a second window opens in which the module plays. The user can exit out from the module window, and then restart by clicking on the "Launch" button on the "Launch" window. If the user does this, then the prompt to resume function works. However, if the user exits/closes out of the module window and the "Launch" window, when the module starts again (after the user clicks on "Launch" from the "Launch window") the module immediately starts from the very beginning. Others who use our LMS and use Articulate are able to launch their module without a "Launch" page and also have the "Prompt to Resume" function. Therefore, it's not our LMS. Any ideas? Thank you, Sara

Hi Sara, You mentioned you were able to get it to work in Moodle - but not your LMS, that would indicate it's more likely an LMS issue than with the file? I can't speak to the changes you've made to the configuration.js file, as we don't support modifications to the published output - but if you know of others who are using your LMS and the "prompt to resume" you may want to reach out to them specifically. Have you alread connected with your LMS team to see if they had any suggestions?

This is an old post but I just posted pretty much the same issue, only in my case, it's actually Moodle (or a version of it) where the problem exists, In my case, if you launch in a separate window and retain the launch window (as Sara describes), resume always works. If you close both the player window and the launch window, it works every other time....tries #1, 3, 5 etc work; tries #2, 4, 6, etc restart the course from the beginning. I'm wondering if this is related to file size of suspend data file.

Hi Marc, If it were the suspend data I would suspect it to happen continuously after the first time it occurred - as if you've hit the data limit, and start over, proceed past the point where you left off last time you'd still be over the data limit. If that makes sense. 🙃 Are you also customizing the configuration.js file like Sara was? You may also want to look at testing this in another environment such as SCORM Cloud.

Yet it did fix the problem when published to SCORM 2004. It does seem like more suspend data was being sent each successive resume try in SCORM1.2. If that is false, then perhaps there's another explanation of the on-and-off resume failures. -Marc Lee

SCORM 2004 does have more resume data available. A decent amount more. Now I wonder... On all your attempts were you leaving at the same spot - or was the 2nd attempt picking up from the first? Meaning that it would reach the limit sooner than the 1st attempt? Then on the 3rd attempt it's a reset because you'd already met the data limit, and so on...

Prompt to Resume in LMS | Articulate

16 Replies

LeslieMcKerchie
Staff
6 years ago
Hi Massimiliano!

Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.

The item you'll be interested in is:

Fixed: Course completions and quiz scores weren't recorded in an LMS when the player was set to launch in a new window.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
ElisaIacono
Community Member
4 years ago
Hello,

Picking up on this thread from a while ago but I am also having the same problem with the "resume" function on my courses which are created in Storyline 3! I have also selected the Prompt to Resume function in the Player and ticked the Launch player in new window option.

I also tested it on "Scorm Cloud" and the resume works however once uploaded into our LMS (Totara 12) the resume function only works if the learner resumes their course from within the launch window.

I recently upgraded my Storyline 3 to version 15.... Could this be the problem?

Elisa
LauraBunte
Community Member
4 years ago
can anyone respond? We are also wondering what happens when users resume a course from different devices. Does the course start over if they don't recognize the same device? Even though the same login is used?
JohnMorgan-c50c
Former Staff
4 years ago
Hi Laura,

I'm sorry you're having this problem with the resume function! Your LMS administrators will probably be able to give you more insight on this issue. After researching the features you're looking for, being able to resume your course from different devices isn't available universally across all LMS platforms. I'm going to leave you in the hands of our E-Learning Heroes community for any suggestions they might have on an LMS that may work for you.

Thanks for reaching out!

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Prompt to Resume in LMS

16 Replies

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