Forum Discussion

ErastusKhisa's avatar
ErastusKhisa
Community Member
6 months ago
Solved

Prompt to Resume on the Restart Not Working

I need some help here. I use the classic player to create and publish my courses. It used to work well in the past, but it stopped working recently. The issue comes up when I revisit a URL where I a...
advice
Articulate 360
content library 360
General E-Learning
instructional design
storyline 360
  • Nedim's avatar
    Nedim
    6 months ago

    I apologize for the misleading answer earlier. I was using the modern player, but after reading your post again, I’ve just realized that the issue occurs with the classic player. I can confirm the same issue happens when the classic player is used instead. The 'Prompt to Resume' will only appear if the Desktop view is checked on a mobile device, which I don’t consider a viable solution. However, by adding or modifying a single line of CSS in story.html, I can get the 'Prompt to Resume' window with the Continue and Restart buttons, as shown in the screenshot. I honestly can’t recall how this prompt should look in the classic player, but I was able to properly continue where I left off or restart as intended. I would recommend reaching out to Articulate support so they can at least log this as a potential bug or similar issue. 

     

ErastusKhisa's avatar
ErastusKhisa
Community Member
6 months ago

Thanks Nedim 

Thanks for spending your time to test the issue again. Would you please let me know which line was or needs to be modified? That may give me a better idea. Also you may share the exact story.html file that you have used, as long as you comment that part. I can copy from there. I can use that fix in the meantime as I await articulate support to respond. A member of my team has already contacted them about the same problem. 

  • Nedim's avatar
    Nedim
    Community Member
    6 months ago

    Please find the attached .story file. It contains 5 simple slides with slide titles. What you need to do is edit the story.html file after it’s published. I’ve left a note for you on slide 1, indicating which line needs to be edited before uploading the folder to your website. Let me know if this works for you or if you need further assistance.

    Edited:
    My zipped file didn’t go through. I’ve attached a new .story file for you to publish to the web, then download the zipped file. After extracting it, please check the story.html for reference.