Forum Discussion

ErastusKhisa's avatar
ErastusKhisa
Community Member
6 months ago
Solved

Prompt to Resume on the Restart Not Working

I need some help here. I use the classic player to create and publish my courses. It used to work well in the past, but it stopped working recently. The issue comes up when I revisit a URL where I a...
advice
Articulate 360
content library 360
General E-Learning
instructional design
storyline 360
  • Nedim's avatar
    Nedim
    6 months ago

    I apologize for the misleading answer earlier. I was using the modern player, but after reading your post again, I’ve just realized that the issue occurs with the classic player. I can confirm the same issue happens when the classic player is used instead. The 'Prompt to Resume' will only appear if the Desktop view is checked on a mobile device, which I don’t consider a viable solution. However, by adding or modifying a single line of CSS in story.html, I can get the 'Prompt to Resume' window with the Continue and Restart buttons, as shown in the screenshot. I honestly can’t recall how this prompt should look in the classic player, but I was able to properly continue where I left off or restart as intended. I would recommend reaching out to Articulate support so they can at least log this as a potential bug or similar issue. 

     

TatyZF's avatar
TatyZF
Community Member
3 months ago

Hello, I've the same problem, can you help me to resolve the problem?Tks

KellyAuner's avatar
KellyAuner
Staff
3 months ago

Hi TatyZF,

Thanks for reaching out!

Are you able to provide some details about what you're experiencing? Here are a few clarifying questions that will help us troubleshoot:

  • Does this issue happen for one specific course or multiple?
  • Is it happening only when you publish?
  • Does this persist on both the desktop and a mobile device?
  • Which player are you using?

If you're more comfortable sharing your answers privately, you can submit a support case! Please feel free to share a copy of your course as well, and we'll delete it once troubleshooting is complete.

  • TatyZF's avatar
    TatyZF
    Community Member
    3 months ago

    Hello Kelly, 

    The problem occurs in the classic player option. In all courses and PC and mobile Use Chrome. It does not occur if I update to the modern version in the player. Thank you

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      3 months ago

      Hello TatyZF​, 

      Thanks for sharing additional information with us! 

      I understand from your reply earlier in this thread that you are working with Update 97. We've had a few updates since then, which might be a factor impacting your experience in Storyline. 

      • As a first step, I recommend installing the latest version of Storyline 360 Update 99 to see if that fixes this behavior.

       

      If you are still experiencing this after updating Storyline, I recommend sharing your .story file here or in private by opening a support case to help investigate this further. We'll delete it when we're done testing!

      Looking forward to hearing from you!