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Articulate-Team's avatar
Articulate-Team
Community Member
1 month ago
Solved

Proxima Nova font issue

Hi all, I have a client whose branding font is Proxima Nova, and I need to develop a course in Storyline using this font. Has anyone found a reliable way to make Proxima Nova work correctly? In revi...
Review 360
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    3 hours ago

    Hi Everyone!

    Thanks for your patience while we looked into this!

    We've confirmed that Proxima Nova Light and Proxima Nova Semibold display correctly in Storyline when the latest versions of those fonts are installed and enabled for desktop use. In our testing, updating the Proxima Nova font files resolved the issue.

    In Settings > Personalization > Fonts, confirm you have the latest version installed. The details should appear similar to the following:

    Full name: Proxima Nova Bold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596

    Full name: Proxima Nova Semibold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596

    If you don't see a current version listed, follow these steps:

    1. Reinstall the latest fonts through Adobe Creative Cloud (or your font manager).
    2. Confirm they're enabled for desktop use.
    3. Restart Storyline.

     

    If you're still running into trouble after updating, please let us know. We're happy to take a closer look!

ThierryEMMANUEL's avatar
ThierryEMMANUEL
Community Member
1 month ago

Articulate-Team​ This seems to be an old problem, but is it still a problem?
What changes have you noticed that make you think Proxima Nova "isn't working correctly"? I'm curious. Have you tested a Review and SCORM export for LMS today? And what are the problems?
I did a very quick test with Proxima nova th, rg, and it (which I had in my font library) and the slide displays the letters exactly as they should be in a Review (not tested in LMS).

  • Articulate-Team's avatar
    Articulate-Team
    Community Member
    1 month ago

    Hi! Yes still a problem, I do have them from the Adobe Creative Suite. I’m seeing the same issue locally, in the LMS, and in Review. My coworkers are experiencing the same problem as well. Please check the screenshot below—it was published yesterday. You’ll see that it appears the font was replaced with a serif version. This was published to Review 360 using the latest update.

     

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      1 month ago

      Hi Articulate-Team​!

      I'm sorry to hear that the Proxima Nova font has been giving you so much trouble! Great to see the community has been helping you!

      I can confirm this behavior is related to a bug we are tracking for Storyline 360. This bug causes the Proxima Nova font to not render properly in published output. I've linked this discussion to the bug report so we can notify you as soon as a fix is released.

      Thank you for your patience. I'm sorry if this has been slowing you down!