Forum Discussion
Proxima Nova font issue
Hi Everyone!
Thanks for your patience while we looked into this!
We've confirmed that Proxima Nova Light and Proxima Nova Semibold display correctly in Storyline when the latest versions of those fonts are installed and enabled for desktop use. In our testing, updating the Proxima Nova font files resolved the issue.
In Settings > Personalization > Fonts, confirm you have the latest version installed. The details should appear similar to the following:
Full name: Proxima Nova Bold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596
Full name: Proxima Nova Semibold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596
If you don't see a current version listed, follow these steps:
- Reinstall the latest fonts through Adobe Creative Cloud (or your font manager).
- Confirm they're enabled for desktop use.
- Restart Storyline.
If you're still running into trouble after updating, please let us know. We're happy to take a closer look!
Sorry for the late reply Articulate-Team , but I didn't receive a notification about your response. I took the liberty of asking you if the problem persisted six days ago because I hadn't noticed any issues for me, including ten minutes ago: see the small .story file attached. It's strange, isn't it? This may help the team at @Steven, but probably not you.
Hi ThierryEMMANUEL,
Thanks so much for following up and for taking the time to put together and share that test file. I really appreciate it!
That’s definitely interesting behavior, especially since you’re not seeing the issue on your end. I’ve shared your Storyline file with our product engineers by attaching it directly to the existing bug report so they can compare environments and dig into what might be causing the difference.
Even if it doesn’t reproduce consistently for everyone, examples like this are incredibly helpful for narrowing things down. Thanks again for taking the extra step to help us investigate this further. We’ll keep the thread updated as we learn more.