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BillMurphy-969f's avatar
BillMurphy-969f
Community Member
3 years ago
Solved

Proxima Nova Font issues...

I had an instructional designer develop my storyline training in Proxima Nova  font, which is not a MS standard font.  Storyline alerted me that I didn't have the font installed so I installed it bu...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    5 hours ago

    Hi BillMurphy-969f​!

    Thank you for your patience while we've looked into this!

    We’ve confirmed that Proxima Nova Light and Proxima Nova Semibold display correctly in Storyline when the latest versions of those fonts are installed and enabled for desktop use. In our testing, updating the Proxima Nova font files resolved the issue. 

    In Settings > Personalization > Fonts, confirm you have the latest version installed. The details should appear similar to the following:

    Full name: Proxima Nova Bold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596
    Full name: Proxima Nova Semibold Version: Version 3.020;hotconv 1.0.109;makeotfexe 2.5.65596

    If you don’t see a current version listed, follow these steps:

    1. Reinstall the latest fonts through Adobe Creative Cloud (or your font manager).
    2. Confirm they’re enabled for desktop use.
    3. Restart Storyline. 

     

    If you’re still running into trouble after updating, please let us know. We’re happy to take a closer look!

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Bill,

Sorry to hear that you ran into this snag. 

We are currently tracking a known issue in Storyline 360 that causes the Proxima Nova sub fonts (Light and SemiBold) to not get recognized properly. 

Can you confirm if you are using these sub fonts so I can include this thread in the bug report? This will help us notify you as soon as a fix is released. As a possible workaround, you can try using a different custom font to see if this will display properly to help with your design. 

Looking forward to your response!