Forum Discussion
Publish to Video is Slow
Hi,
I am trying to publish an 8 min Articulate Storyline 360 video and it is taking over an hour. Is there any way to speed up publishing of these videos?
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
80 Replies
Hi there,
Any feedback on this? I have the same issue with publishing to video.
Hi Desiree
I have had some feedback. Apparently this is because Storyline is a 32 bit application and so can access less RAM for video encoding than a 64 bit application, leading to bottlenecks.
There are lots of people asking for a 64 bit version on this forum, to allow us to make full use of the processing power of modern 64bit PCs. It would be good to hear if Articulate have this on their roadmap.
Thank you for your email. Hopefully it's in the pipeline.
That's an excellent point -- I bought a very expensive GPU (thunderbolt connection) for my laptop and it doesn't make that much of a difference (maybe 20%)... so really Storyline is (still????) a 32 bit application?
I think it is. I'm only running an 8700k (its OC's to 5.1ghz) 32gig 3200 ram and a 2080ti, and articulate just takes forever to encode anything. I sent a project I was working on to my buddy who has a 32 core threadripper to see if it was faster, and sadly it wasn't. None of my cores are being slammed like they would be in premier (without using the tensor cores from an rtx gpu). I think at somepoint they just need to update and optimize articulate to take advantage of more cores and gpu processing power.
Hi Desiree,
We are tracking the feature request that Dayn mentioned above, and I've added this conversation to the report.
What are you experiencing when publishing your course to video? Is it a time delay or not completing?
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Looks like this is an ongoing issue, is Articulate looking into a fix to streamline the mp4 encoding? The speed it takes could affect deadlines and project completions.
Hi Ryan!
We've found there are different reasons why publishing to video could be slow! It's helpful to take a look at the affected file to determine where the error is. Please use this link to share your file with our Support Engineers!
Was a solution to excessively long video publishing time ever discovered?
Hi Robert!
We found the solution is different based on the project. If you also see a delay when publishing to video, then we'll be happy to take a look at your project. Here's a secure upload link.
Hi,
Would someone be able to have a look at my file as well? Its taking ages to publish.
Thanks
Jennie
Hi Jennie,
I'm happy to connect you with a support engineer that can help! I've started a case on your behalf, and if you can upload your file using your personal upload link here, we'll test the file and see why there seems to be a lag in publishing!
Please know that you can always reach out to our team at articulatecase.com as well!
Thank you. I'll upload the story file now.
Jennie
same here taking over an hour to publish 4 mins of video (5 storyline slides, with a 30 second video in each)
I've tried this multiple times. so disappointing.
Hi guys
This is an incredibly useful feature of Storyline, let down by its publishing speed.
I appreciate that rebuilding Storyline as a 64-bit application would probably be an enormous task, but how about creating a separate 64-bit utility in the 360 suite that could open a Storyline file and publish it as video?
