Forum Discussion

DeannaRoberts's avatar
DeannaRoberts
Community Member
2 days ago

Publish to Web Isses

Hi there.

We recently published various SL 360 files to Web and have run into issues with buttons being 'unclickable', therefore layers not being seen.

Is this a known issue, or are we required to build the SL file so the learner doesn't click to access additional information on layers?

 

Thanks!

storyline 360
  • JudyNollet's avatar
    JudyNollet
    Super Hero
    2 days ago

    Are your buttons are working when you preview the course? 

    If the buttons work when you preview the course, but they don't work when published, I suggest you contact support: Contact Support for Help with Any Articulate E-Learning Course Development Software 

    If the buttons don't work when previewed or published, there's probably some setting and/or trigger that's causing the issue. Troubleshooting would just be guessing without seeing the .story file. If you upload it, someone might be able to solve the issue.

    Here are the best practices for uploading a .story file:

    • Only include slides that are related to the problem.
    • Be sure objects, layers, motion paths, and variables have meaningful names.
    • If there is proprietary content, replace or delete it. For example, replace proprietary text with “ipsum lorem” text.
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