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MelissaBlaco-d6's avatar
MelissaBlaco-d6
Community Member
4 years ago

Published SL MP4 increasing around 20 seconds

Hello I am having issues with a MP4 (interview with audio and visual) is automatically increasing around the 20-30 sec mark. The original file is fine, but once it is published in SL then this increase happens. I have tried to set the volume the same and even tried to manipulate the volume control as well through editing the MP4 file in SL. This is not happening on all files, but I do have about 10 that this has happened on. I have tried to republish but it is still happening. Thank you for any input.  

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hello Melissa,

    Thanks for reaching out and sharing what you're experiencing! From here, I'd recommend connecting with a support engineer to help troubleshoot! 

    Feel free to reach out to our support team here to share your project so they can help investigate this with you!

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