Forum Discussion

AndrewMcLean-49's avatar
AndrewMcLean-49
Community Member
2 years ago

Published Storyline project lags when revealing a new layer.

Hi.

Please see my storyline project attached.

When published, the user can click a hotspot to reveal a layer. When this happens, there is a heavy lag in the time between the click and the layer reveal. The lag is about 5 seconds. This is happening on several hotspots.

What is causing the lag and can you recommend any fixes?

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Andrew, and thanks for reaching out!

    I see you I see that you’ve already opened a support case. That was a great call! You should be hearing from one of our Support Engineers soon via email.

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