Forum Discussion
Published Video Output Folder Shows as empty
Hi Team,
I need to publish two eLearning courses in video format. I am aware that the interactivities wont work in video, hence adjusted the required triggers and timelines. While one course was published and converted to video successfully, the output folder of second course always shows as empty for some reason, inspite of republishing it multiple times.
Please help me to get a solution as it is an urgent client deliverable
Welcome to E-Learning Heroes, Shruti! ✨
Sorry to hear you're having trouble publishing a course to a video file — we're happy to dig into this with you!
Are you working with your project on a local hardrive and not off a network drive or external device? If so, could you share your project with us here to investigate further? We'll reach out with our findings after testing!
Was the reason for this identified? I'm having the same issue and it would be really helpful to hear what Shruti's solution was, please.
Hi Jullian,
Welcome to the E-Learning Heroes community!
I don't see a support case opened by Shruti on this subject, but I'm happy to help! When publishing a course to a video file, we suggest that you work on a local hard drive.
Can you share your .story file through a support case, so we can investigate the issue? Please let me know if you have additional questions!
