Forum Discussion
Rise files have disappeared after moving to new folder (and then deleting old folder)
My Rise files have disappeared. Here is the context:
We had to transfer ownership of Rise course files from a colleague (let's call him X) to me because X is retiring.
When I realized that X still owned the main folder that the files were in, and because there does not seem to be any way to transfer ownership of Rise folders, I created a new main folder and transferred all the sub-folders from the old main folder into the new main folder.
(I am not comfortable with someone no longer with the company owning folders, which is why I wanted to be the folder owner.)
Both main folders are in the Team section of the Rise 360 content "menu".
When I looked at the old main folder, after having moved all the sub-folders, it was completely empty of sub-folders. I then told X that he could delete the old main folder via email.
Just after that, I realized that all the sub-folders in the new main folder also belonged to X. I then emailed X to tell him to hold off deleting the old main folder, because I wanted to transfer the course files into new sub-folders that I was in the midst of creating in the new main folder.
(I was going to move the empty old sub-folders back into the old main folder once I'd moved all the course files, so that X could delete all the empty folders at once.)
Suddenly, all the sub-folders that had been transferred into the new main folder from the old main folder disappeared. I suspect they disappeared when X deleted the old main folder... even though they were no longer IN that old main folder (as far as I could see). X had not gotten my second email at that point.
I contacted X, and he restored the old main folder and the sub-folders - which he said had still been visible when he deleted the old main folder. As I said, this was not what I had seen. On my system, the old main folder was completely empty.
And ... when X restored the old main folder AND its sub-folders... the sub-folders were empty.
We cannot find the course files.
- X did not permanently delete the course files.
- They are not in the Delete folders on either of our systems.
- They are not visible when viewing All Content on either of our systems.
- We do not know where else to look.
Obviously we need help!
Thanks Luciana. In the end, I think the files that had been in the folder that X deleted were actually in my Deleted folder... (insert eyeroll at myself here). It's just that I was not familiar with the content and did not have a list of all the course names involved so did not realize it until later.
However, it was strange that I was seeing the main folder that belonged to X as empty on my system, while he was seeing things differently on his system. Perhaps it was a caching issue.
We have learned a valuable lesson: to move very slowly when transferring files and/or folders to each other. And to ensure that all parties are seeing the same thing on their systems before deleting folders.
Hi KarenEck-b17534,
Thanks so much for reaching out! I'm so sorry to hear you've run into this snag.
I see that you've opened a support case and that you're working with my colleague Dexter to resolve this. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your week!
Thanks Luciana. In the end, I think the files that had been in the folder that X deleted were actually in my Deleted folder... (insert eyeroll at myself here). It's just that I was not familiar with the content and did not have a list of all the course names involved so did not realize it until later.
However, it was strange that I was seeing the main folder that belonged to X as empty on my system, while he was seeing things differently on his system. Perhaps it was a caching issue.
We have learned a valuable lesson: to move very slowly when transferring files and/or folders to each other. And to ensure that all parties are seeing the same thing on their systems before deleting folders.
