Forum Discussion
Publishing is causing video captions to change
Hello -
I have a Storyline file/course with a video captioned that is causing issues. My file has one main screen for language selection (6 languages - English, Japanese, Chinese, Korean, Russian, and Portuguese) and each language button on the main screen is connected to a scene which contains my course translated into that language. My course includes a video and I have captions on the video that are translated. This means I have one course with 6 videos - all the same video but 5 with captions for their individual language (we did not caption the English - it's already done in the video).
When I publish this file for my LMS and upload it, one of the translated languages 'overwrites' all of the other languages captions - what was 5 languages is now all Korean.
Has anyone ever had this happen before? Are there settings that I should be adjusting in my captions that could affect this? Any thoughts on things to try that might fix this?
Hello Heather!
Sorry for the trouble! I see that you reached out to our Support Engineers and are working with my teammate, Anna, in a support case. You're in great hands! Anna is still available in your case if you have additional questions.
Thanks Lauren. I was glad to see that we had done everything correctly on our side and it appears to be an issue with uploading to our LMS. Appreciate your support!
