Forum Discussion
Publishing to Word Doc doesn't work in Storyline 360
I am unable to publish my Storyline 360 presentation to Word. When I select the option in the publish settings, it takes all of 2 seconds and tells me it is done, but when I look at what was published there is nothing in the folder. I am able to publish to LMS and web just fine.
Hey Emily, thanks for reaching out! I was able to publish your project to Word, and I attached the document here.
What version of Microsoft Office is installed on your computer?
If you've got 2010 or later, double check that you don't have custom File Block Settings enabled:
- Open an existing Word document or create a new one.
- Go to the File tab on the ribbon and click Options.
- Select the Trust Center tab on the left side of the window.
- Click the Trust Center Settings button on the right side of the window.
- Select the File Block Settings tab on the left side of the window.
- Click Restore Defaults in the lower right corner.
- Click OK three times to save your changes and exit Word Options.
- Republish your Articulate Storyline course.
Let me know if that works!
- LizBergerCommunity Member
Having the same issue of not being able to publish to Word (using parallels desktop) what would be the steps for a Mac?
- JulieBabikanCommunity Member
Can you publish to word without the hotspots/text bounding boxes showing in the screenshots?
- BrandonGabanyCommunity Member
Is this a Articulate issue or Office issue? I had the same issue in Storyline 2 and reinstalled/fixed it and it never went away. This became my standard publishing practice for a few months and not it is happening to a colleague.
Hi Brandon! Great question and the Office Trust Center is what seems to be blocking the information from what we have seen. I would try the steps shared above and see if that works well for you too.
- AmyAdairCommunity Member
When attempting to publish to Word in Storyline 360 I am receiving an error saying that the file is open in another instance or that I do not have permission to do so....I completed the above mentioned steps and am still not able to publish to word. Please help.
**Updated my SL360 app after working through the listed steps above and I am able to publish to word!
Well that was fast Amy :) Glad you were able to find what you needed and it's working well for you now. Thanks for the update.
- rexmorCommunity Member
Thanks for the screenshot, Rex! I have a few questions to help me narrow this down:
- In Storyline 360, go to Help then About Storyline. What exact version of Storyline 360 are you using?
- Are you able to publish to Word in a newly created file?
- Does it make a difference if you change the target folder to your desktop?
- ElenaSemeyko-d6Community Member
Hello Alyssa,
I have the same issue as Rex.
Settings:
Windows 7 Professional
Microsoft Word 2016
Articulate Storyline 3.10.13923.0Publishing a newly created Storyline, changing Word Options to Defaults and the folder to Desktop didn't make any difference.
Is there anything else I should try? Thank you.
Hi Elena,
It was something we fixed in Update 8, so if you're still running into issues after installing the update mentioned here I'd want to have you work directly with our Support team.
- ChristineLoveCommunity Member
The Dec. 12th update seems to have caused an issue with this. The problem was corrected previously, but now I am unable to publish to word again.
Please advise.
- WendyFarmerSuper Hero
Hi Christine
I'm using the latest version of SL360 and have no issue publishing to Word in Office 365 Word 2016). Which version of Word are you using?
- ChristineLoveCommunity Member
I'm using the same version of Office as well. I have downloaded the update that was released today and am still having this issue.
- WendyFarmerSuper Hero
Are you getting an error message or what is happening?