publishing to word on storyline on Mac with parallels

Sorry for this trouble, Jane!

Let's jump in with a few troubleshooting questions:

• Are you running a supported version of Word on Windows: Microsoft Word 2016 or 2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only).
• Are you publishing and saving to your local hard drive (typically your C: drive) rather than a network drive?
• Does this happen with every file you try to publish or just one?
  • If it's one file, import the slides into a new project, and try publishing.
  • If it happens with all files, try a quick repair.

Connect with us in a support case here if those tactics aren't helping so we can dig in deeper!

Thanks for confirming that, Jane! 

I've opened a support case on your behalf so one of our support engineers can step in. You'll see an email from us soon with the next step.

Also, your email signature came through when you replied; here's how to remove that if needed!

hi 

Have you found a solution to the word publishing problem ?

Hi Yosi,

I took a look at Jane's case and it appears it was related to some system settings she had specific to using a shared profile with her Mac/Windows environment. 

I'd suggest you start by following the best practices outlined here for working within a Mac setup, and if you're still running into trouble go ahead and connect with our Support Team for some one on one help!