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DaveBrown-9c15b's avatar
DaveBrown-9c15b
Community Member
2 years ago

Question marks appearing in Translation from VTT file

Hi

When adding a German translation file to a Rise video I am getting question marks appearing where non-english characters are.

Please see the attached image - the text should say "Überprüfen der Aussenverhältnisse" so the umlauts are not recognised. I have similar French translations with accents which work ok.

I searched a similar thread from 4 years ago so I'm hoping there is a fix since then...

Thanks for any help

Dave

rise 360
  • CNavarro's avatar
    CNavarro
    Former Staff
    2 years ago

    Hi Dave,

    I am sorry your video's closed captions aren't displaying correctly. I did a quick test on my side, and it worked fine.

    Here is a screenshot of my test:

    I can see that you have already contacted our support engineers, and Dexter is working with you. I hope we get to the bottom of this soon. 

  • DaveBrown-9c15b's avatar
    DaveBrown-9c15b
    Community Member
    2 years ago

    Hi Chino

    Yes, Dexter fixed the issue but wasn't actually able to explain how...

    I tried a few things and found that when the VTT file is saved in notepad, if it is encoded to ANSI then the question marks arrive, but with a format set to UTF-8 the text appears as expected.

    If someone's Notepad default is ANSI the problem will arise in that case.

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