Forum Discussion

Jengagirl's avatar
Jengagirl
Community Member
25 days ago

Questions about Wistia embeds

Hi all,

I have a few related questions about embedding Wistia videos in a Rise course.  Kinda long, but I'm trying to include all the relevant info here - thanks for your patience!

Using previous posts, I thought I had figured out what I needed by selecting a fixed size and the Fallback option from the Wistia embed options, and then deleting the javascript that came after the iframe.  I also asked the Wistia account owner to add "rise.articulate.com" to the allow list of domains.  The videos showed up in the course and played with all expected functionality.

However, while the videos show for me when I'm working on or previewing the course, they do not show up for reviewers.  I've asked the Wistia account owner to add "360.articulate.com" to the allow list, but am still getting the "this video is not authorized to be embedded here" message when viewing the course in Review 360 (and it's been a few hours).

We already have the videos captioned in Wistia using their localization to translate them into 7 other languages available in the closed captioning, so I'd rather not download the videos and re-upload them.

Q1:  How do I get the embedded Wistia videos to show up in Review 360?  AI has told me that I might need to add *.360.articulate.com and *.rise.articulate.com to the allow list instead/also, as well as potentially articulateusercontent.com but I can't find this info anywhere else.

Q2:  In the Embedding requirements for Domain restrictions section of this Wistia support page, they explain that the javascript/E-v1.js script that came after the iframe that I deleted in order for the video to show up is the Wistia player and that "The most common explanation for seeing the “video is not authorized to be embedded here” message on a domain you’ve added to the allowlist is modification or removal of the E-v1.js script. If this script is removed, modified, delayed, or self-hosted, Domain Restrictions will not work as expected."  Has anyone else found a way to include this script src attribute (<script src="https://fast.wistia.net/player.js" async></script>) into a Rise video block in another way?

Q3:  I plan on publishing the Rise course to the web, to then be uploaded to a WordPress site using the Learn Dash and Uncanny Owl plugins - considering this, does that mean there are other domains that I'll possibly need to add to Wistia's allow list?  Having not published a Rise course to the web before, I am not familiar with the output.

Thanks in advance for any help/suggestions!

1 Reply

  • Jengagirl's avatar
    Jengagirl
    Community Member

    Added articulateusercontent.com and *.articulateusercontent.com to Wistia's allowlist and the videos are now visible in Review 360 :)

    Would still love feedback on questions 2 and 3, if anyone has any