Forum Discussion
Quiz Freeze "Glitch"
Has anyone ever experienced a quiz just "freeze" and not let user advance?
Course is exported Scorm 2004. The rest of the course work except once we get to this quiz. It won't let the user advance?
I have deleted the quiz and recreated it. Still can't continue. I will attach video for reference.
Quiz Freeze
Hi TarynPierce!
Sorry to hear you've run into this setback!
It looks you tried to include a video of the behavior, but it didn't come through with your post. Not to worry! I have some follow-up up questions to help me understand your setup a little better:
- Was this a course created in Storyline or Rise?
- Does the freezing occur only when uploaded to an LMS? If so, have you tested the published output in an LMS-test environment like SCORM Cloud?
- Can the same issue be observed across multiple browsers, or is it local to one?
Also, if you're comfortable sharing a copy of the course, feel free to upload that here in the discussion, or privately through a support case. We'd be happy to take a closer look.
Looking forward to hearing from you!
Hey StevenBenassi.
Thanks for the reply. the video is attached via "Quiz Freeze" link at the bottom.
I think I narrowed the issue down and submitted a ticket. When I export to LMS with SCORM 2004 (both 3rd and 4th editions) the user gets stuck at the question with a % symbol in it.
For testing- I published a single lesson with the quiz. Republished 4 different times to test 100 (Space) %, 100 Percent, % percent, and all times. I could not advance with any quiz if it had the actual % in it.
When I republished to LMS with SCORM 1.2 I encountered no issues.
In my ticket I have included the video, referenced above, 2 screen shots of errors (using Inspect) on the question page that is causing issues, and a zip file containing part of the course/quiz with the issue.Hi, TarynPierce!
I see my teammate, Robby, is currently testing your file. They'll be in touch shortly!
