Forum Discussion
No Audio in Storyline on Resume
Double-check the Slide Properties, the Slide Layer Properties, and the triggers. Because if I set up a slide in either of the ways I described above, the audio replays when the user revisits the slide.
If you still can't get it to work, well, troubleshooting is just guessing without seeing all the programming. Someone might be able to solve the issue if you upload the .story file. Here are the best practices for doing that:
- Only include slides that are related to the problem.
- Be sure objects, layers, motion paths, and variables have meaningful names.
- If there is proprietary content, replace or delete it. For example, replace proprietary text with “ipsum lorem” text.
Hi! Thank you for your help!
I just went in and tried that, and the audio is still not playing on the resumed slide. If I select next, and then previous, it will pay the audio, but just resuming the slide, it will not play the audio on the slide that is resuming.
What else can I try?
Anjanette
No Audio in Storyline on Resume - Anjanette, were you able to resolve this issue. I've tried everything and still unable to get audio to play on resume. This has been marked as Solved but still unsolved for me.
Hi BillDeConcini-a,
I'm happy to help!
It appears Anjanette's issue was related to a software bug where audio doesn't play automatically when player settings is set to Always Resume on Restart when the user closes then relaunches the course in LMS. As a workaround, we suggest setting the resume behavior to Prompt to Resume.
To determine if your file is affected by this bug, we'd want to take a look at your file to confirm. You can share it here or upload it privately in a case, and we'll delete it from our systems once troubleshooting is complete!
