Forum Discussion
Reach 360 - Force Pending Users to Join
Can we skip the Pending Users step in Reach 360 and force someone to join instead of the current system where they're sent an invite link which they then have to accept?
We're currently using Reach 360 to distribute some internal compliance training. This training has a due date of completion within 30 days of being assigned. The Pending Users step is giving us two issues:
- Users who genuinely miss the email or have it get filtered to junk / spam.
- Users who never intend to click the link.
This is a problem, because the learning isn't considered assigned while the user is pending. This means that:
- They're not included in that course's reports, meaning we're doing two reports - one for the course and one for a list of pending users to chase
- The 30 day time limit doesn't start counting down until they accept their Reach 360 invite
This leads to a situation where someone can choose to never accept the invite, never have their training assigned and technically never have it be overdue.
Is there an over-ride we're missing somewhere where we can skip that pending status and they're just active and assigned learning as soon as we add their email?
2 Replies
Hi WebsterR101,
Thanks for reaching out! I can see how waiting for each pending learner to complete the join process can make managing your users more difficult.Pending users need to accept their invitation and complete the join process before they become active learners, so admins can’t complete this step on their behalf.
For now, you can resend the invitation by going to Manage > People > Pending. From there, you can resend an invitation to an individual learner or select multiple pending learners and resend their invitations.
It’s also worth confirming that the email addresses are correct and asking learners to check their inbox, spam, junk, or email quarantine folders for the invitation.
Thanks for sharing how this affects your team’s workflow. We appreciate the context you’ve provided!
Thanks JMManalili. We're aware of how to manage pending users and resend their invites, but that doesn't solve our core problem. We effectively want to remove the pending state altogether and have someone be active the moment we add their email address.
