Forum Discussion
Reach 360- Questions
I am currently looking into using Reach 360 as our LMS. But looking to find a few answers.
We have specific teams that hire temp employees quarterly. With the basic Reach 360, I see 300 learners a...
Hi Steven,
Thanks for the great information. I am looking into using Reach 360 for temp learners as well and wanted to clarify #1. If we delete learners do those credits become available once the subscription renews?
For example if we add 300 learners this year who complete training, then delete 250 of those learners users before our subscription renews, can we then add 250 different learners once our subscription renews?
Hi Stephanie,
If your learners record any learning activity, then they will count towards the 300 active learner limit. Deleting the learners after they record learning activity will not release the credit or count they consumed.
In your example:
- If you add 300 users and 250 of them record learning activity, you can delete the 50 who did not take part in the course and invite other users in their place.
- If you delete the 250 users, you will still be left with 50 remaining users since learning activity is what is credited towards the active learners count.
- The 300 count will then get refreshed when the annual subscription renews.
Hope this helps!
Thank you Jose for your response. When I asked the question I didn't understand the term "active learner". I am used to an enterprise LMS where an active learner is considered a unique user that has logged in within the last 12months (for example) and who has unlimited access to the content in their library . It took me awhile to "get it" but it looks like with Reach the number of users you invite to log in doesn't really matter. An active learner is a user who has started a course within a 30 day period. Therefore a single user who starts at least 1 course per month is actually 12 active learners (credits) per year.
Hello Stephanie,
The active learner is counted within a 30 day period. So if in a year, the learner only took one course, and started and finished within 30 days, this is counted as one active learner. However, if they finished one course per month for 12 months, it will count as 12. If they started one course in January, but finished it in February, it will count as 2 active learners.
