Forum Discussion

MatthewYarro's avatar
MatthewYarro
Community Member
13 days ago

Recent update broke playback ability

Updated Storyline 360 just about 30 minutes ago, and now the playback feature is not functioning--including previewing a slide/entire presentation. Anybody hear anything?
storyline 360
  • MatthewYarro's avatar
    MatthewYarro
    13 days ago

    Heard back from support. They suggested using the Articulate launcher to uninstall Storyline 360, restart the computer, and re-install Storyline 360. Didn't take too much time, and it worked.

MatthewYarro's avatar
MatthewYarro
Community Member

Heard back from support. They suggested using the Articulate launcher to uninstall Storyline 360, restart the computer, and re-install Storyline 360. Didn't take too much time, and it worked.

KellyAuner's avatar
KellyAuner
Staff
10 days ago

Hi, MatthewYarro,

I'm sorry to hear you hit this snag but I'm glad my teammate, Amlan, was able to help you out!

If anyone is experiencing something similar, you may want to check out this resource on how to repair Storyline.

Related Content