Forum Discussion
Recording audio files in RISE
When I press "start recording" nothing happens, when I press arrow, pre-recorded music plays. I don't know how to record new audio in the blocks.
Hi there, Henrietta. Let's try a couple of ideas:
- First, make sure you're using a supported browser for authoring. Older versions of Safari, for example, didn't work for recording audio directly in Rise 360.
- Log out and back into Articulate 360. Re-open your course and try recording audio again.
- If your preferred browser doesn't work, try another supported browser. That will help us figure out if there is something in the browser that is preventing audio from being recorded.
We'll be here if you need more help!
I am having the same problem. I am using Chrome on a Mac. I have refreshed Chrome, refreshed the page...doesn't record. At the end of the file it makes, it shows "aN:aN" where the time should be.
Hello, I have the same issue, were you able to get this resolved? If so can you tell me how or what feedback you were given to solve the issue? Thanks!
Hi Stephanie,
It's been a while since Charity's post, so she may not even be subscribed to this channel anymore.
If you are experiencing the same issue and it is still happening despite following Crystal's advice, please open a support ticket with us here. We'll be happy to help you out.
Everything was fine. I mistakenly clicked a button that said "never allow audio to be recorded on this device" oops! did not mean to do that. How can I get RISE to record my voice on my computer again? I am on the latest version of Safari on a MacBook Air
Charity,
Since you're using Chrome on a Mac, can you check this Google Chrome support document on using your microphone? Make sure Chrome has permission to access your microphone. Let us know if that doesn't work by clicking here!Susan,
Similarly, check out this Apple support document about allowing access to your microphone. Let us know if you're still stuck!
