Forum Discussion

TanujaShilimkar's avatar
TanujaShilimkar
Community Member
4 years ago

Removal of the Black Screen at the start of the Articulate Storyline Module

Dear Articulate Team, Hope You'll well! We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the mod...
storyline 360
WayneLetcher's avatar
WayneLetcher
Community Member
2 years ago

Hi. I am using a round-about way to fix the problem of a black screen and Start button on videos within Rise 360.

When I used Storyline to generate a video (MP4), Rise 360 displayed the video with a black screen and a Start button, much the same as others have complained about. This is also after using the Cover Photo option in the Player menus.

I used Premiere Pro and Camtasia video editing software packages to take a quick look at the video Storyline generated. I discovered the very first frame of the video is BLANK. The second frame of the video contained the cover photo I had specified. 

So, I used Camtasia to cut the very first frame off, then EXPORT it into an MP4 file again. When I uploaded the video to Rise 360, the black screen was replaced by the image I wanted. 

It is an arduous fix, but I am using it.

  • DonnaLemay-174d's avatar
    DonnaLemay-174d
    Community Member
    2 years ago

    Hi,

    Do you find that the quality of the MP4 generated from Adobe Premiere Pro is not as good as the original MP4?

    I tried doing what you suggested, but even publishing at 1080p in Premiere Pro, the quality is not as crisp.

    Thanks,

    Donna

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