Forum Discussion

JennieBryant's avatar
JennieBryant
Community Member
3 years ago

Replay - imported MP4 audio issue

I'm trying to edit an MP4 video using Replay. The video is from a Webex recording. When I import the file, there is no audio imported even though the MP4 recording has audio. Is there something I'm ...
Replay 360
storyline 360
Studio 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Jennie, and thanks for reaching out!

I'm happy to help you troubleshoot this issue, and would like to ask a few clarifying questions to start.

  • Is this only happening with a specific video, or is the audio missing from every file you try to open with Replay 360? 
  • If this is only happening with a specific video/project, can you share it through a support case so we can investigate? We'll delete it from our systems once troubleshooting is complete.
  • Has the video been fully downloaded before you play it?

I hope this helps! If you have additional questions, please let me know!