Forum Discussion

JennieBryant's avatar
JennieBryant
Community Member
3 years ago

Replay - imported MP4 audio issue

I'm trying to edit an MP4 video using Replay. The video is from a Webex recording. When I import the file, there is no audio imported even though the MP4 recording has audio. Is there something I'm ...
Replay 360
storyline 360
Studio 360
JennieBryant's avatar
JennieBryant
Community Member
3 years ago

Hi Kelly,

Thanks for getting back to me. I wondered if it was a problem with the particular MP4 I needed, so I tested with a different smaller file and there was no audio on that one either. 

Both were fully downloaded when I was testing too. It says 'loading audio' for a short while but then that goes away, and no audio appears.  I have attached the smaller MP4 with audio and the replay file of the same MP4 for you to review. 

Thanks!

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Jennie,

    Thanks for sharing your project files! 

    I re-encoded your video using a tool called Handbrake and this seems to have fixed the issue. I am now able to hear audio after adding your video to a Replay 360 project. I've attached the re-encoded video so you can check if you will also arrive at the same results. 

    Here's a helpful video on how to use Handbrake to re-encode videos for your reference!